Hi All,
Help!!! My wife bought a 2014 Lexus RX 350 a few months ago from Watertown Lexus here in MA. A couple of weeks ago, we noticed paint peeling off the very top edge of the rear bumper cover (the black plastic part that is painted the color of the car).
The dealer inspected the car carefully, and said that Lexus Corp would only pay to strip the paint off the plastic part and re-paint it. We're furious that first of all this could pass through quality control, but that Lexus would not replace the bumper cover. It can't be cheaper to strip the paint off than just replace the plastic, as far as man hours go. And we're scared that the paint just won't hold in the long run.
Has anyone else had problem like this? We've never heard of this before on a brand new car, much less a Lexus. We thought they had very good quality. Any suggestions greatly appreciated!!


Thanks!