I brought my new 2009 LS460 AWD into service for the first, free 1,000 mile servicing. After I waited about an hour, a very busy service manager informed me that their service "valet" accidentally made a dent in the rear passenger door of my car, but they would fix the dent. He said I would get a loaner car, but it would take a week to get my car fixed at their body shop. When I inspected my car, I saw a dent on the rear passenger door and also the side of the car. Their are bad scrapes on the right side, which will need to be repainted. Naturally, I'm pretty upset. I've only owned the car for four weeks. I wonder if the market value of my car has declined, because it has now been in an accident. The Lexus service manager was too busy to speak with me further, and I suspect that he never saw the damage. One service guy did apologize for the incident, and, as I drove away in a loaner IS250, cheerfully wished me a Merry Christmas, however.

Any advice about what I should do? Has this accident damaged the market value of my car? Is there somebody at Lexus that I should call?

 

You should contact Lexus customer service and complain to them RIGHT NOW. Lexus delivers their cars in enclosed trailers so they arrive at the dealers without so much as a smashed bug on them.
I had my LS430 slightly damaged at a dealer and they offered to paint the effected area. This was a different situation because the car was two years old. The paint did not fully match and after a year the clear coat started to peel. No matter how good they are, a dealer can NEVER duplicate a factory paint job no matter what they say. Any number of variables will effect the shade, texture of metallics and reflective index of the finish. I would demand a new car immediately and do not take any excuses. Your car, once painted, will be damaged goods and, to the trained eye, the damage will always be visible. Sorry to be the bearer of bad news but you paid for a new, undamaged car and that is what you deserve.

 

So, What happend? Follow up...